As bakers we must be cognizant of everyone. We should not and cannot insult anyone, unless they deserve it by being as these were; over the top jerks, and we must be careful to offend no one as we ply our trade. However good conscience also dictates that we take these bores to task whenever possible. Unfortunately it was not possible to do anything about the three obese Canadians other than to leave the tour as soon as we could and hope they got arrested by the Mexican Police; which unfortunately didn’t happen.
It is all too easy now to push a button and send a message you shouldn’t. It was all too easy in their case to open their mouths and say things that were both stupid and rude. Guide your customers to be better consumers and they will be better Americans, whether they come from the United States, Canada, Japan, or where ever. Use American as a metaphor for anyone who is visiting another country and don’t be Ugly. Remember those people you encounter are bakers too and their cookies are just as important to them as yours are to you. You don’t want someone to be Ugly Americans to you so why would you be Ugly Americans to them?